DEFINITION:Air Canada Disability Attendant:
An Air Canada Disability Attendant refers to a trained individual who assists passengers with disabilities throughout their travel journey. These attendants are responsible for providing personalized assistance and ensuring the comfort and safety of passengers with disabilities during their flight.
1. What are the responsibilities of an Air Canada Disability Attendant?
An Air Canada Disability Attendant is responsible for assisting passengers with disabilities with tasks such as boarding and deplaning, carrying personal belongings, providing mobility assistance, and offering emotional support throughout the flight.
2. How can I request an Air Canada Disability Attendant?
To request an Air Canada Disability Attendant, you can contact Air Canada’s Special Assistance Desk or indicate your need for assistance during the booking process. It is recommended to make the request in advance to ensure availability.
3. Are there any additional charges for the services provided by an Air Canada Disability Attendant?
No, Air Canada does not charge any additional fees for the services provided by a Disability Attendant. The assistance is included in their commitment to providing accessible travel for all passengers.
4. Are Air Canada Disability Attendants trained to handle medical emergencies?
Yes, Air Canada Disability Attendants undergo specialized training, which includes basic medical response procedures. They are trained to handle common medical emergencies and provide the necessary assistance until medical professionals can take over, if needed.
5. Can an Air Canada Disability Attendant accompany me throughout my entire journey?
Air Canada Disability Attendants primarily focus on assisting passengers during the flight. However, they can coordinate with ground staff at airports to ensure a smooth transition between flights and provide guidance and support during layovers.
6. Can I bring my own personal caregiver while flying with Air Canada?
Yes, you are allowed to bring your own personal caregiver when traveling with Air Canada. However, the presence of a caregiver does not eliminate the need for an Air Canada Disability Attendant if you require specialized assistance during the flight.
7. What should I do if I encounter any issues or have feedback regarding the services provided by an Air Canada Disability Attendant?
If you encounter any issues or have feedback regarding the services provided by an Air Canada Disability Attendant, you can contact Air Canada’s Customer Relations department. They will address your concerns and take appropriate actions to ensure the quality of service for passengers with disabilities.