Air Canada Disabled Passengers

DEFINITION: Air Canada Disabled Passengers
Air Canada Disabled Passengers refers to individuals with disabilities who require special assistance or accommodations when traveling on Air Canada flights. Air Canada is committed to ensuring safe and comfortable travel for all passengers, including those with disabilities.


1. What services does Air Canada provide for disabled passengers?
Air Canada provides various services for disabled passengers, including pre-boarding assistance, wheelchair assistance, and assistance with stowing and retrieving mobility aids.

2. How can I request assistance as a disabled passenger?
To request assistance, you can contact Air Canada’s Special Assistance line or indicate your needs during the flight booking process. It is recommended to notify the airline at least 48 hours prior to your scheduled departure.

3. Can I bring my own wheelchair or mobility device on an Air Canada flight?
Yes, you can bring your own wheelchair or mobility device on Air Canada flights. The airline offers assistance with stowing and retrieving these aids during the flight.

4. Are there any specific requirements for traveling with a service animal?
Air Canada permits trained service animals to travel with disabled passengers free of charge. However, certain documentation may be required, such as a veterinary certificate or identification card.

5. Can Air Canada accommodate passengers with hearing impairments?
Yes, Air Canada provides special services for passengers with hearing impairments, including visual alarms, text-based communication, and specialized crew training to assist during the flight.

6. What assistance is available for visually impaired passengers?
Air Canada offers assistance for visually impaired passengers, including guides to assist with navigating the airport and boarding the aircraft. Braille or large-print documentation can also be provided upon request.

7. Are there any restrictions for traveling with medical equipment?
Air Canada allows passengers to bring necessary medical equipment, such as oxygen concentrators or CPAP machines, onboard the aircraft. However, advance notification is required, and certain restrictions may apply depending on the equipment.