About RIDM
National provider. Wholly Canadian-owned and operated.
Established in 1986, RIDM specializes in offering independent medical examinations (IMEs) and comprehensive disability claim management. With a focus on providing unbiased and expert medical and disability assessments, RIDM caters to essential stakeholders in the private disability claims market across Canada, ensuring nationwide service and support.
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Services Rapid Interactive provides:
What does that mean for you?
- Customers look for organizations that are accredited as a sign of quality when looking for services.
- Accreditation is evidence to persons served that an organization has demonstrated its commitment to encouraging feedback, continuously improving services, enhancing performance, and managing risk.
- Persons served and their families can be confident that services will be focused on their unique needs.
Our Process
By always being proactive and updating our clients regarding the current status of all their cases allows for our clients to work more efficiently within their own workflows with this up-to-date accurate information.
Appointments take place within 10-15 business days from point of referral unless otherwise specified.
Able to provide after hours and weekend appointments in order to accommodate customer needs.
Appointment confirmation with regard to date and time are provided to the customer within 4 hours of referral.
Transportation, interpreters, and hotel/flight coordination are arranged at no additional charge to the customer.
Appointment reminder phone calls are initiated 24 hours in advance of the assessment in order to reduce no-shows, unless otherwise specified.
Customers are notified and verification of appointment attendance is provided immediately following the IME.
Reports are submitted to the customer within 5-10 business days of the IME date. Able to accommodate appointments outside of regular business hours.
All applicable legislative, privacy, and policy guidelines / requirements are strictly observed.
True flexibility for your unique needs.
By intently understanding the needs of our clients, we are able to accommodate or find solutions to our customers problems in a direct and expeditious manner. With a streamline and hands-on corporate management structure, we are also able to maintain optimal service flexibility and immediate adjustment to our customers needs.
RIDM’s owners are hands-on in the day to day operations of the Company, providing a level of confidence both to our staff as well as our customers. Our primary motivational focus is exclusively on the needs of our customers and not on shareholders’ quarterly return on investment demands and expectations.